Delivery details for online purchases

All Miss Milly orders are dispatched the same or next working day from the date you placed your order.

Delivery Charges – UK

We offer two levels of delivery in the UK, depending on how quickly you would like to receive your order.

Standard Delivery within the UK

Cost: FREE Royal Mail Second Class Standard Delivery Arrives in 2-3 working days after dispatch FREE gift packaging

Speedy Delivery within the UK

Cost: £6.95 Royal Mail Special Delivery Arrives next working day after dispatch FREE gift packaging

Tracking your delivery

Miss Milly orders are not shipped on a trackable basis unless you choose the Speedy Delivery within the UK service. If your order has not arrived by the time you expected it, please contact us and we will confirm the date of dispatch and discuss the next steps to take. Please note that Royal Mail does not classify any postal item as lost until 15 working days have lapsed. If you would like a replacement item to be sent out before this time, we will need to hold credit card details for you in the event that the original item turns up too. If you would like to be refunded for a lost item, this can be issued after the 15 working days period has passed and Royal Mail has acknowledged the loss (usually a further 5-7 working days later once a claim has been submitted). Please also note that in the past we have found that the postman has tried to deliver the item but nobody has been in and they have not left a card. So it is always worth checking with your local sorting office as a first port of call, and also checking behind back doors and in dustbins!

Delivery Charges – Rest of the World

Standard Delivery outside the UK

Cost: £7.95 Royal Mail International Delivery Delivery time depends on the destination but is approximately 7 working days FREE gift packaging We reserve the right to cover our delivery costs and charge extra for heavier or bulkier shipments to anywhere outside the UK. In such instances, the surcharge will be quoted for your acceptance before your order is finalised. Overseas customers are responsible for complying with their country’s importation laws and taxes, and understand that all goods are shipped at the Purchaser’s risk.

Pricing

All prices you see on this website are in Pounds Sterling (£), VAT inclusive and exclusive of Postage & Packing (P&P). You understand that due to the continual updating of product and fluctuations in exchange rates, Miss Milly reserves the right to change product specifications and amend prices without notice. The price you pay will be the one that was valid on the website at the time of your order.

Who We Supply

Miss Milly sells product to retailers as well as directly from the website. If you would like to know if you have a stockist near you, please email hello@missmilly.co.uk with your address and we will let you know.

Order Turnaround

Most orders are sent out the same or next working day as received. However, there may be slight delays at busy times, such as when we are attending trade shows and in the run-up to Christmas.

Returns & Replacements

Please click here to see the details of our Returns & Replacements policy.

Payment Methods

Miss Milly products can only be dispatched upon payment in full, including any applicable delivery charges. Payment can be made by card online through our secure payment provider, Sagepay, or by Paypal.

Viewing Orders

If you register online, any orders that are made and not completed will be held in your Shopping Basket. You will be able to see them when you next log in. You can also view your complete order history. If you are struggling with your order or are unable to find specific products, you can call us and we will be able to remotely log in and complete the order on your behalf.

Updating Account Information

Once you have created an account with Miss Milly, you will be able to log in at any time and update your details, including your billing and shipping addresses and password.