Frequently Asked Questions

No, you don't have to register although you will still have to provide certain information in order to purchase goods through the checkout.

You can pay for your order securely online by debit card, credit card, from your bank account or from your Paypal balance.

To choose this option select the 'Paypal' button. You do not have to have an account with or even register with Paypal to pay for your Miss Milly goods online.

If you do not wish to order or pay online, please call us on 01905 612955 to make and pay for your order over the phone.

If you have put items in your basket but not completed the checkout process your order will be saved as 'pending' and can be paid for at a later date. 

We are sorry but we cannot accept payment by cheque.

If you have any questions, please call us on 01905 612955 or email info@missmilly.co.uk

The office is open Monday to Friday, 9am to 5pm.

There is a charge of £2.75 for orders up to and including £30. For UK orders over £30, delivery is free.

Delivery is by Royal Mail 2nd Class Recorded and requires a signature. Delivery is usually within 2 working days but depending on location it may take up to 5 working days. When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

For orders to be sent outside the UK, there is a flat rate charge of £6.50. These orders will be sent by the Royal Mail International Signed For service. This usually takes 3 - 5 working days to Europe, and 5 - 14 working days for the rest of the world.

All delivery timescales are subject to product and delivery slot availability.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

If you need to return a product purchased from Miss Milly then you have 28 working days to do so. We are sorry but due to reasons of hygiene we are unable to accept returns of earrings, body jewellery or toe rings.

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the postage you have paid to return it to us.

If the return is due to the item not being suitable, we will refund the full cost excluding the delivery charge.

Please post returns to the following address:

Miss Milly

3a Lowesmoor Wharf

Worcester

WR1 2RS

Miss Milly will not be held liable for any returned goods that fail to reach us.

This returns policy does not affect your legal rights.

If you need to return a product purchased from Miss Milly then you have 28 working days to do so. We are sorry but due to reasons of hygiene we are unable to accept returns of earrings, body jewellery or toe rings.

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the postage you have paid to return it to us.

If the return is due to the item not being suitable, we will refund the full cost excluding the delivery charge.

Please post returns to the following address:

Miss Milly

3a Lowesmoor Wharf

Worcester

WR1 2RS

Miss Milly will not be held liable for any returned goods that fail to reach us.

This returns policy does not affect your legal rights.

Wherever possible we use handmade mulberry paper packaging (also known as 'saa' paper). This is made from the young bark of the mulberry paper tree. Once stripped, it is sun dried, soaked, boiled, rinsed and sun dried again. During the final drying process, petals and leaves are added to create lovely, natural designs.

Earrings and very fine, delicate jewellery is first placed into organza bags before being put into the mulberry paper envleope or bag.

The packaged jewellery is then dispatched in a jiffy bag or box.

Please note that in very rare cases due to the size of jewlelery or being out of stock, alternative packaging will be used.