Need help?
Search
Bag 0 £0.00

Returns & Replacements

Please contact us by email to hello@missmilly.co.uk with photos of any faulty products before posting them as most issues can be dealt with this way. We will not refund postage for physical returns that haven’t been approved.

All product returns must be accompanied by a completed Returns Form. Download Returns Form

No Quibble Refund for First Orders

We understand that when buying from the Internet, customers can very occasionally be disappointed with the goods when they arrive although in 10 years in the industry we have never had an order returned. For this reason, we will issue a refund for complete first orders returned to us within seven days of receipt. Any goods returned must be received by us in the same condition and in the same packaging in which they were sent to you. The refund will be made by BACS or card within 30 days of the goods being returned. The refund will be for the goods and shipping. For payments made by card, the original card fee charged by Stripe will not be refunded. For hygiene reasons, opened earrings and body jewellery cannot be returned. This offer only applied to complete first orders placed online and not from retailers who have seen the products with a sales agent or at a trade show or for partial returns.

Returns Policy for Other Orders

We will issue a credit note for goods that have been received and you no longer want. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging in which they were sent to you within seven days of you receiving them. The credit note will be issued within 30 days of the goods being returned. The credit note will be for the goods only and not include any postage costs. If the order was paid for by card, the card fee will not be included in the credit note. Credit notes are valid for six months from the date of creation. If your original order was carriage paid and your returns bring you under the £300 ex VAT carriage paid bracket, the cost of postage will be deducted from your refund. If your returns bring you below the £100 ex VAT minimum order, a restocking charge of 25% of the cost of the goods returned will be deducted from your refund. For hygiene reasons, earrings and body jewellery cannot be returned unless they have been sent in error. 

Exchanges

If you would like an exchange/alternative item, then please specify the item code, size and colour (where applicable). Postage will be charged for sending the new products out to you. A restocking fee of £2.25 will also be charged where there is nothing wrong with the returned items.

Faulty Goods or Wrong Item

You must notify us within seven days of the date of delivery if any of the goods are faulty or are not as ordered. If you do not inform us within seven days, then we will have no liability for items said to be damaged, faulty or incorrect on delivery. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a credit note will be issued. We will not replace faulty items that were ordered more than a year prior to being returned. Miss Milly will not accept for return, items that have been damaged through misuse, neglect, accident or intent howsoever caused, whether by you or your customer.

Damaged Deliveries

If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return the package, and please inform us.

Overseas Customers

Customers outside the UK but within the EU have nine days from the date of receipt to return unwanted or faulty goods. Customers in the rest of the world have 14 days from the date of receipt to return goods. If you do not inform us within the stated nine or 14 days, then we will have no liability for goods said to be damaged, faulty or incorrect on delivery. A credit note will be issued within 30 days of the goods being returned. In the event of a refund being issued, this will be made by credit or debit card in Pounds Sterling. If refunds cannot be made by credit or debit card, a foreign CHAPS payment in Pounds Sterling will be made directly to your bank account. For returned goods that are not faulty and were correctly dispatched, the customer will be responsible for all charges incurred by both Miss Milly and themselves.

Returned Items

It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for items that are received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded Delivery when returning goods as we can’t be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.

Miss Milly’s Returns Policy does not affect your UK statutory rights for business purchases.

BE PART OF OUR JOURNEY

  • In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
  • We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
  • You should always follow medical advice from your GP! The right amount of greens is very important whether they are lime, mint, emerald or aqua. Green jewellery | green scarves | green bags | green purses
  • Retailers! Our Trade Sale is live with 35% off our colourful jewellery, soft scarves, luxury velvet pouches and gorgeous recycled leather bags and purses. Use code 35HAPPY during checkout. Refresh your store for high summer at fantastic prices. £100 minimum order, no minimum order quantities. Sale excludes the Sale, Bundles, Packaging and Display Stands categories. Expires at midnight on Sunday 12 July. #wholesalejewellery #wholesalescarves #wholesaleleatherbags #recycledleatherbags #accessoriessale
  • Our big summer sale is live now! Use code HAPPY35 in your bag to get 35% off everything excluding items already discounted. Grab yourself a bargain and refresh your summer wardrobe! Free UK delivery still applies to orders over £15. Sale runs until midnight on Sunday 12 July. #colourfuljewellery #jewelleryonsale #leatherbagshop #jewelleryofinstagram #summerscarves
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
@missmillyuk
@missmillyuk
•
Follow
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
4 days ago
View on Instagram |
1/5
We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
@missmillyuk
@missmillyuk
•
Follow
We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
4 days ago
View on Instagram |
2/5
@missmillyuk
@missmillyuk
•
Follow
You should always follow medical advice from your GP! The right amount of greens is very important whether they are lime, mint, emerald or aqua. Green jewellery | green scarves | green bags | green purses
6 days ago
View on Instagram |
3/5
@missmillyuk
@missmillyuk
•
Follow
Retailers! Our Trade Sale is live with 35% off our colourful jewellery, soft scarves, luxury velvet pouches and gorgeous recycled leather bags and purses. Use code 35HAPPY during checkout. Refresh your store for high summer at fantastic prices. £100 minimum order, no minimum order quantities. Sale excludes the Sale, Bundles, Packaging and Display Stands categories. Expires at midnight on Sunday 12 July. #wholesalejewellery #wholesalescarves #wholesaleleatherbags #recycledleatherbags #accessoriessale
1 week ago
View on Instagram |
4/5
@missmillyuk
@missmillyuk
•
Follow
Our big summer sale is live now! Use code HAPPY35 in your bag to get 35% off everything excluding items already discounted. Grab yourself a bargain and refresh your summer wardrobe! Free UK delivery still applies to orders over £15. Sale runs until midnight on Sunday 12 July. #colourfuljewellery #jewelleryonsale #leatherbagshop #jewelleryofinstagram #summerscarves
1 week ago
View on Instagram |
5/5
Thank you so much, I'll absolutely be recommending you. These are gifts but I'll be back for myself soon too.
Happy Customer
Absolutely thrilled to bits, the necklace is the perfect match to a dress I bought recently. Can't wait to wear it!
Happy Customer
Where have I been all your life! My brooch is amazing; every bit as good as the internet photo and then some!
Happy Customer
The contents of my beautifully wrapped parcel are absolutely gorgeous and the speed of service was outstanding!
Happy Customer
Just to say thank you not only for a beautiful product but outstanding service. Will recommend and return.
Happy Customer

Browse our story book of trends, inspiration, behind the scenes peeks and more...

BLOG
Shopping Bag0
There are no products in the Bag!
Continue shopping