Returns Policy for online purchases

If you would like to return an item to Miss Milly for refund or exchange, please refer to the information below.

  • You can return any item (excluding sale items) for a refund at the price you purchased your item by letting us know within 14 calendar days of receipt and then returning the item to us within 28 days of receipt. Please email hello@missmilly.co.uk to confirm return details.
  • You can exchange your item for a different colour or style by letting us know within 14 calendar days of receiving your original order and returning the item to us within 28 days of receipt. Please email hello@missmilly.co.uk to initiate your exchange. You may be charged for sending out the replacement item, depending on the item and the value of your original order. You will be charged for the postage to send out the replacement item.
  • The cost of returning any items to us for refund or exchange is your responsibility (excludes faulty items).
  • Please note that earrings and body jewellery cannot be returned for reasons of hygiene.
  • All goods will be inspected on return. Refunds will be processed within 14 calendar days of receipt of the returned goods including original standard delivery costs (the extra charge for Special Delivery is not refundable) and returns postage where applicable (for faulty items).
  • We will endeavour to replace items that develop faults within six months of purchase.
  • The goods are your responsibility until they reach our warehouse, so please ensure that they are carefully packed to avoid damage in transit.
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.
  • Just completed your order but changed your mind? No problem – you can return it under the Consumer Contracts Regulations. See below for more information and contact us ASAP by email to hello@missmilly.co.uk or calling 01905 622509 as we may be able to cancel the order before dispatching the item.
  • Our Returns Policy does not affect your UK statutory rights.

Information about the Consumer Contracts Regulations

The UK Consumer Contracts Regulations advise you have 14 calendar days to cancel the contract for your order with us and we will issue you with a full refund.

  • The 14 calendar days starts from the day after you receive your order.
  • We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. Send an email to hello@missmilly.co.uk.
  • If you have already received your order, you will need to return all of the items in the order. The cost of the return postage is your responsibility. You will have 14 calendar days from the date you notified us to return the goods or provide the proof of return.
  • The items must be in their original condition and will be inspected once we have received them.
  • We try hard to accept all returns but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • If we do not receive the cancelled order back, we may arrange to have the item(s) collected at your cost.

Retailers: Our trade returns policy differs. Click here to view.

BE PART OF OUR JOURNEY

  • One of our most popular magnetic brooches, the robin, has been joined by fellow garden bird, the blue tit, this season. Both are much loved British birds and make a great gift ❤️💙

The brooches have a strong magnet and can be used on clothing, scarves, hats and bags. And the beauty of them is that you can easily swap them about, they don’t have a fiddly clasp and they don’t leave pinholes.

Sound on 🔔 for some mellow birdsong.

#magneticbrooch #robingift #redrobin #bluetit #britishbirds #gardenbirds #magneticbrooches
  • However you wear them, scarves add a lovely pop of colour to an outfit. And work so well in the between seasons weather allowing you to wear a scooped neck but keep off the chill.

Search SC294 for the Pink Retro Scarf (tagged in photo) and SC293 for the Green Tiled Scarf.

#ladiesscarves #colourfulscarves #autumnscarves #wholesalescarves
  • This stylish teardrop pendant with matching earrings has been a popular addition to our collection with its rose gold finish and perfectly Autumnal patchwork colour combination.

#rosegoldnecklace #teardropnecklace #teardropearrings
  • Happy customers make us very happy 😃 

#beautifuljewellery #unusualjewellery #turquoiseearrings
  • Earlier this year we were approached by a manufacturer in India who supplies beautiful handbags and purses made with recycled leather. They’d seen how colourful our jewellery and scarf collection is and thought their products would be a good fit. And they were right!

Having sold through our previous purse range, we were ready to find a new style. And we’re delighted that this collection will be launching at the start of 2025. Handmade by artisans, each piece is unique in colour so totally individual to you. Not all designs are shown and most of the bags will come in a plain version (block colour) as well as the pictured animal print style. 

The new collection aligns with our commitment to sustainability, offering a high quality, eco-friendly accessory. The handbags are supplied in a branded dust bag for protection and have a removable leather strap. We have handbags, a clutch bag and a smaller messenger bag for phones and essentials. The wallet purse has a myriad of pockets and we will also have two sizes of coin purses.

Read on to find out about the leather industry and the environment courtesy of information from @leather_uk 

Leather is a by-product of the meat industry, it wouldn’t exist without it as the hides are only with 1-2% of the value of the whole animal when slaughtered. And the meat industry generates 11.6 million tonnes of hide and skins each year. Without the leather industry, this would be pure waste. And without businesses like ours making use of the offcuts, there would still be a considerable amount going to landfill.

#leatherbag #leooardprintbag #cowhidebags #recycledleather #recycledleatherbag #leatherbagshop

Thank you so much, I'll absolutely be recommending you. These are gifts but I'll be back for myself soon too.
Happy Customer
Absolutely thrilled to bits, the necklace is the perfect match to a dress I bought recently. Can't wait to wear it!
Happy Customer
Where have I been all your life! My brooch is amazing; every bit as good as the internet photo and then some!
Happy Customer
The contents of my beautifully wrapped parcel are absolutely gorgeous and the speed of service was outstanding!
Happy Customer
Just to say thank you not only for a beautiful product but outstanding service. Will recommend and return.
Happy Customer

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