Returns & Replacements

All product returns must be accompanied by a completed Returns Form. Download Returns Form

No Quibble Refund for First Orders

We understand that when buying from the Internet, customers can very occasionally be disappointed with the goods when they arrive although in 10 years in the industry we have never had an order returned. For this reason, we will issue a refund for complete first orders returned to us within seven days of receipt. Any goods returned must be received by us in the same condition and in the same packaging in which they were sent to you. The refund will be made by BACS or card within 30 days of the goods being returned. The refund will be for the goods and shipping. For payments made by card, the original card fee charged by Stripe will not be refunded. For hygiene reasons, opened earrings and body jewellery cannot be returned. This offer only applied to complete first orders placed online and not from retailers who have seen the products with a sales agent or at a trade show or for partial returns.

Returns Policy for Other Orders

We will issue a credit note for goods that have been received and you no longer want. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging in which they were sent to you within seven days of you receiving them. The credit note will be issued within 30 days of the goods being returned. The credit note will be for the goods only and not include any postage costs. If the order was paid for by card, the card fee will not be included in the credit note. Credit notes are valid for six months from the date of creation. If your original order was carriage paid and your returns bring you under the £300 ex VAT carriage paid bracket, the cost of postage will be deducted from your refund. If your returns bring you below the £100 ex VAT minimum order, a restocking charge of 25% of the cost of the goods returned will be deducted from your refund. For hygiene reasons, earrings and body jewellery cannot be returned unless they have been sent in error. 

Exchanges

If you would like an exchange/alternative item, then please specify the item code, size and colour (where applicable). Postage will be charged for sending the new products out to you. A restocking fee of £2.25 will also be charged where there is nothing wrong with the returned items.

Faulty Goods or Wrong Item

You must notify us within seven days of the date of delivery if any of the goods are faulty or are not as ordered. If you do not inform us within seven days, then we will have no liability for items said to be damaged, faulty or incorrect on delivery. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a credit note will be issued. We will not replace faulty items that were ordered more than a year prior to being returned. Miss Milly will not accept for return, items that have been damaged through misuse, neglect, accident or intent howsoever caused, whether by you or your customer.

Damaged Deliveries

If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return the package, and please inform us.

Overseas Customers

Customers outside the UK but within the EU have nine days from the date of receipt to return unwanted or faulty goods. Customers in the rest of the world have 14 days from the date of receipt to return goods. If you do not inform us within the stated nine or 14 days, then we will have no liability for goods said to be damaged, faulty or incorrect on delivery. A credit note will be issued within 30 days of the goods being returned. In the event of a refund being issued, this will be made by credit or debit card in Pounds Sterling. If refunds cannot be made by credit or debit card, a foreign CHAPS payment in Pounds Sterling will be made directly to your bank account. For returned goods that are not faulty and were correctly dispatched, the customer will be responsible for all charges incurred by both Miss Milly and themselves.

Returned Items

It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for items that are received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded Delivery when returning goods as we can’t be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.

Miss Milly’s Returns Policy does not affect your UK statutory rights for business purchases.

BE PART OF OUR JOURNEY

  • You can find Miss Milly all over the UK and Ireland. If you’d like to know where your nearest stockist is, drop us a DM with your postcode. And retailers, you can see us next at @homeandgiftharrogate in July.

#missmillystockist #missmillyjewellery #colourfuljewellery #onlinejewellery #onlinejewellerystore #onlinejewelleryshopping #wholesalejewellery #jewellerysupplier #wholesalejewelleryuk
  • We’re ready and waiting! We want to wear our floaty dresses and sandals, matching them with some colourful jewellery. We want to wiggle our toes in the cool grass, look up at the wisps of cloud in a blue sky and drink Pimms in a flowery beer garden. 

Add a splash of colour to your summer wardrobe with our latest collection. Resin necklaces in bold summer hues. Hand-painted earrings to match any outfit. Coordinating bracelets for effortless style.

Perfect for beach days, garden parties and everything in between. ☀️ 🌊 🌺 

#missmillyjewellery #colourfuljewellery #summerfashion #vibrantaccessories #vibrantjewellery #summerjewellery
  • One of the questions we get asked most often is this one. Our jewellery is made with a base metal alloy, which is a mix of metals suitable for this purpose and it is free from nickel, lead and cadmium. Unless you know you can only wear fine metals, our jewellery should be fine for you.

#jewellerycomposition #colourfuljewellery #onlinejewellery #jewelleryshop #wholesalejewellery #jewellerysupplier #faq
  • Mid Autumn-Winter website product photography so here are a couple of the new pieces / new colours to be launched in July-August.

#newjewellery #newjewellerycollection #aw24 #colourfuljewellery #wholesalejewellery #onlinejewelleryshop #jewellerysupplier
  • Colour inspiration was everywhere I looked on our girls’ holiday to Spain. And this is without including the myriad of aquas, turquoises and blues of the sea.

#colourinspo #colourinspiration #coloursofspain #colourfullife #adventuresincolour #colourfulbusiness #colourpassion

Thank you so much, I'll absolutely be recommending you. These are gifts but I'll be back for myself soon too.
Happy Customer
Absolutely thrilled to bits, the necklace is the perfect match to a dress I bought recently. Can't wait to wear it!
Happy Customer
Where have I been all your life! My brooch is amazing; every bit as good as the internet photo and then some!
Happy Customer
The contents of my beautifully wrapped parcel are absolutely gorgeous and the speed of service was outstanding!
Happy Customer
Just to say thank you not only for a beautiful product but outstanding service. Will recommend and return.
Happy Customer

Browse our story book of trends, inspiration, behind the scenes peeks and more...

BLOG
Shopping Bag0
There are no products in the Bag!
Continue shopping