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Returns Policy for online purchases

If you would like to return an item to Miss Milly for refund or exchange, please refer to the information below.

  • You can return any item (excluding sale items) for a refund at the price you purchased your item by letting us know within 14 calendar days of receipt and then returning the item to us within 28 days of receipt. Please email hello@missmilly.co.uk to confirm return details.
  • You can exchange your item for a different colour or style by letting us know within 14 calendar days of receiving your original order and returning the item to us within 28 days of receipt. Please email hello@missmilly.co.uk to initiate your exchange. You may be charged for sending out the replacement item, depending on the item and the value of your original order. You will be charged for the postage to send out the replacement item.
  • The cost of returning any items to us for refund or exchange is your responsibility (excludes faulty items).
  • Please note that earrings and body jewellery cannot be returned for reasons of hygiene.
  • All goods will be inspected on return. Refunds will be processed within 14 calendar days of receipt of the returned goods including original standard delivery costs (the extra charge for Special Delivery is not refundable) and returns postage where applicable (for faulty items).
  • We will endeavour to replace items that develop faults within six months of purchase.
  • The goods are your responsibility until they reach our warehouse, so please ensure that they are carefully packed to avoid damage in transit.
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.
  • Just completed your order but changed your mind? No problem – you can return it under the Consumer Contracts Regulations. See below for more information and contact us ASAP by email to hello@missmilly.co.uk or calling 01905 622509 as we may be able to cancel the order before dispatching the item.
  • Our Returns Policy does not affect your UK statutory rights.

Information about the Consumer Contracts Regulations

The UK Consumer Contracts Regulations advise you have 14 calendar days to cancel the contract for your order with us and we will issue you with a full refund.

  • The 14 calendar days starts from the day after you receive your order.
  • We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. Send an email to hello@missmilly.co.uk.
  • If you have already received your order, you will need to return all of the items in the order. The cost of the return postage is your responsibility. You will have 14 calendar days from the date you notified us to return the goods or provide the proof of return.
  • The items must be in their original condition and will be inspected once we have received them.
  • We try hard to accept all returns but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • If we do not receive the cancelled order back, we may arrange to have the item(s) collected at your cost.

Retailers: Our trade returns policy differs. Click here to view.

BE PART OF OUR JOURNEY

  • In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
  • We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
  • You should always follow medical advice from your GP! The right amount of greens is very important whether they are lime, mint, emerald or aqua. Green jewellery | green scarves | green bags | green purses
  • Retailers! Our Trade Sale is live with 35% off our colourful jewellery, soft scarves, luxury velvet pouches and gorgeous recycled leather bags and purses. Use code 35HAPPY during checkout. Refresh your store for high summer at fantastic prices. £100 minimum order, no minimum order quantities. Sale excludes the Sale, Bundles, Packaging and Display Stands categories. Expires at midnight on Sunday 12 July. #wholesalejewellery #wholesalescarves #wholesaleleatherbags #recycledleatherbags #accessoriessale
  • Our big summer sale is live now! Use code HAPPY35 in your bag to get 35% off everything excluding items already discounted. Grab yourself a bargain and refresh your summer wardrobe! Free UK delivery still applies to orders over £15. Sale runs until midnight on Sunday 12 July. #colourfuljewellery #jewelleryonsale #leatherbagshop #jewelleryofinstagram #summerscarves
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
@missmillyuk
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In a bid to stem the huge influx of cheap imports from companies such as Temu and Shein, the EU is introducing new legislation and fees affecting direct to consumer orders sent from the UK (and all non-EU countries) to EU countries, including the Republic of Ireland but NOT Northern Ireland. From 3 July, all small parcels under €150 will incur a €3 fee for each product category or HS code. The Harmonized System is a universal numbering code for products. So at Miss Milly, for example, we have: * imitation jewellery made of base metal * scarves made with majority cotton * scarves made with majority synthetic fibres * handmade leather bags * handmade leather purses * keyrings If you order one leather bag, you will be charged €3. If you order two leather bags, you will be charged €3. If you order one leather bag and one leather purse, you will be charged €6. We understand that this fee will be charged directly to the recipient when the shipment reaches the destination EU country in the same way as current import duties. So please be aware of this. We are currently looking at how to add a reminder message about this during the checkout process. This fee is called the €3 Temporary Customs Duty or EU Small Parcel Levy. It is the first stage of a major multi-tier customs reform due for implementation in 2028. We absolutely applaud the EU for this move as copycat and cheap products from Alibaba, Temu and Shein are hugely detrimental to small businesses from both copyright and sales perspectives. But it is also another barrier to the UK doing business with its closest neighbours and a continuation of the damage that Brexit has delivered. Whilst we openly admit that we manufacture in China, we are incredibly proud of our recognisable brand, and the product designs and quality we offer, always striving to be different from our competitors.
5 days ago
View on Instagram |
1/5
We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
@missmillyuk
@missmillyuk
•
Follow
We really do care 🩷 And not just about how our products are made, priced and marketed, but about how they are dispatched ready for you to treasure or gift. And we always do our best to resolve any issues as efficiently as we can. We work with @tidalfulfilment for dispatch, a fulfilment house local to us in the Herefordshire hills. In the 10 years we have been in partnership we have together witnessed both businesses go from strength to strength. And we were delighted when Tidal achieved B Corp status in 2025, underlining its commitment to both its team and the environment. We firmly believe that you can’t beat the service from a small business that treats each customer as an important individual.
5 days ago
View on Instagram |
2/5
@missmillyuk
@missmillyuk
•
Follow
You should always follow medical advice from your GP! The right amount of greens is very important whether they are lime, mint, emerald or aqua. Green jewellery | green scarves | green bags | green purses
7 days ago
View on Instagram |
3/5
@missmillyuk
@missmillyuk
•
Follow
Retailers! Our Trade Sale is live with 35% off our colourful jewellery, soft scarves, luxury velvet pouches and gorgeous recycled leather bags and purses. Use code 35HAPPY during checkout. Refresh your store for high summer at fantastic prices. £100 minimum order, no minimum order quantities. Sale excludes the Sale, Bundles, Packaging and Display Stands categories. Expires at midnight on Sunday 12 July. #wholesalejewellery #wholesalescarves #wholesaleleatherbags #recycledleatherbags #accessoriessale
1 week ago
View on Instagram |
4/5
@missmillyuk
@missmillyuk
•
Follow
Our big summer sale is live now! Use code HAPPY35 in your bag to get 35% off everything excluding items already discounted. Grab yourself a bargain and refresh your summer wardrobe! Free UK delivery still applies to orders over £15. Sale runs until midnight on Sunday 12 July. #colourfuljewellery #jewelleryonsale #leatherbagshop #jewelleryofinstagram #summerscarves
1 week ago
View on Instagram |
5/5
Thank you so much, I'll absolutely be recommending you. These are gifts but I'll be back for myself soon too.
Happy Customer
Absolutely thrilled to bits, the necklace is the perfect match to a dress I bought recently. Can't wait to wear it!
Happy Customer
Where have I been all your life! My brooch is amazing; every bit as good as the internet photo and then some!
Happy Customer
The contents of my beautifully wrapped parcel are absolutely gorgeous and the speed of service was outstanding!
Happy Customer
Just to say thank you not only for a beautiful product but outstanding service. Will recommend and return.
Happy Customer

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